e-mail routing
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Cosmocom GmbhCosmoCom: Unified Contact Center Technology for Unified Customer Communications (Consolidated, Virtual Contact Center platform for Enterprises and Service Providers who require a scaleable, multi-channel, communications infrastructure to serve both
CosmoCom is the Future of IP Contact Center Technology. Our unified, all-IP product, CosmoCall Universe, is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels – telephone and internet, live and message-based, fixed and wireless – in one high-capacity, high-availability, multi-tenant platform. The company’s mission is to maintain its technology and market leadership in the growing new generation call center market, with a focus on the increasing number of service providers offering call centers/contact centers as a network-based, hosted application.
acd, ivr, help desk, telephony, pbx, queue, multichannel, h.323, computer telephony integration, interactive voice response, ip telephony, voi, netmeeting, predictive dialer, h323, ngn, pstn, customer support, call centre, codecs, ip call center, predictive dialing, e-mail response management, internet telephony, vru, web call center, call routing, contact center on demand, customer interaction, email routing, hosted call center, virtual contact center, advanced call center, automatic call distributor, blended call center, call center solution, call center technology, callers, click to talk, click-to-talk, contact centre, cosmocall, cosmocom, distributed call center, e-mail routing, email acd, hosted contact center, interactive support, interactive web response, internet acd, internet call center, internet call centre, internet phone, ip acd, ip contact center, ip-acd, live support, multimedia call, multimedia call center, multitenant, network ivr, network-based acd, ngin, pre-routing, real time support, skills routing, telephone gateway, text chat, unified customer communications, voice on the net, voice over networks, voice response unit, web phone, web support
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CosmoCom Network Hosted Contact Center Platforms, Inbound/Outbound
Teleservices Outsourcer Solutions and IP Contact Center Customer Interaction
Management Packages for Unified Customer CommunicationsCosmoCom is the Future of IP Contact Center Technology. Our unified, all-IP product, CosmoCall Universe, is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels – telephone and internet, live and message-based, fixed and wireless – in one high-capacity, high-availability, multi-tenant platform. The company’s mission is to maintain its technology and market leadership in the growing new generation call center market, with a focus on the increasing number of service providers offering call centers/contact centers as a network-based, hosted application.
acd, ivr, help desk, telephony, pbx, queue, multichannel, h.323, computer telephony integration, interactive voice response, ip telephony, voi, netmeeting, predictive dialer, h323, ngn, pstn, customer support, call centre, codecs, ip call center, predictive dialing, e-mail response management, internet telephony, vru, web call center, call routing, contact center on demand, customer interaction, email routing, hosted call center, virtual contact center, advanced call center, automatic call distributor, blended call center, call center solution, call center technology, callers, click to talk, click-to-talk, contact centre, cosmocall, cosmocom, distributed call center, e-mail routing, email acd, hosted contact center, interactive support, interactive web response, internet acd, internet call center, internet call centre, internet phone, ip acd, ip contact center, ip-acd, live support, multimedia call, multimedia call center, multitenant, network ivr, network-based acd, ngin, pre-routing, real time support, skills routing, telephone gateway, text chat, unified customer communications, voice on the net, voice over networks, voice response unit, web phone, web support
